Guest Policies & Terms

1. Valuables & Personal Belongings

Please keep your valuables (cash, jewelry, gadgets) in the room safe or deposit them at reception.
The resort is not responsible for loss, theft, or damage of personal items kept in rooms or public areas.

2. Safe Deposit Facility

Safe deposit is available at reception with a receipt.
Items not deposited are at guest’s own risk.

3. Lost or Missing Items

Please report any loss immediately.
All concerns will be reviewed and resolved based on verification.

4. Room Access & Housekeeping

Rooms are serviced only with guest request or permission.
Staff access is monitored for safety.

5. CCTV & Security

Public areas are under CCTV surveillance.
Guest rooms remain private.

6. Guest Responsibility

Guests are responsible for their belongings and room security.

7. Care of Property

Guests are requested to take reasonable care of resort property.
Any significant damage may be charged accordingly.

8. Reporting Time

Concerns should be reported during the stay or at checkout.

9. Review & Verification

The resort may review CCTV and internal records if required.

10. Management Decision

All decisions by management will be final.

Note: The resort is not responsible for loss of personal belongings. Guests are advised to use the safe deposit facility. All concerns are subject to verification. Management decision will be final.